FAQ + Policy

Order Processing:

Commissions may take anywhere from a couple of weeks to a couple of months to make and dispatch depending on how busy my current commissions are.

Original artwork sales will be processed & shipped within 5 working days.

Packaging:

Artworks are packaged flat to ensure flatness of the paper. Artworks will be protected with glassine paper, placed in an archival plastic sleeve and padded with board & cardboard to ensure a safe transit. I aim to make my packaging as recyclable as possible.

Presentation gift packaging is available at an extra cost.

Shipping:

All orders are shipped from the UK.

UK shipping is £10, international shipping ranges from £15-£50 depending on size & location.

Each piece is sent with tracking info and requires a signature upon delivery.

Address & Delivery:

Please make sure to double check the given delivery address before purchasing. If you notice it is incorrect, please email me ASAP with the correction (shaymusart@gmail.com). If the items has already been sent with the incorrect address then I will be unable to alter it to the correct address.

If the artwork was sent but unclaimed and then returned to me, I am happy to re-send the artwork however the buyer will have to front the cost of shipping it again.

Returns & Refunds:

Commissioned portrait sales are final and booking fee’s cannot be returned or refunded if work has already started.

In the unfortunate and highly unlikely case of a damaged product, please feel free to simply contact me to see if resolutions can be made.

Liabilities:

Any additional custom and tax fees that may occur when the package reaches your country are the responsibility of the buyer.

Artwork accuracy:

As a result of having different screens across devices, the colours may vary of the artwork to how you view it on your own device.

For pastel artworks that have a colour background, portraits come with a few millimetre blank border on every side where the paper was taped to my desk, this also makes it possible to pick the drawing up without disturbing / touching any of the pastel itself. Please keep in mind that this will very slightly reduce the portrait size when coming to choose a picture mount for your frame. Professional framers should be able to work this out already.

Copyright Information:

As I understand the UK copyright laws, copyright for commissioned artwork of pets or personal family members belongs to the commissioner. The copyright for my non-commissioned original artworks that I sell remain with me and I reserve the right to reproduce those images, the new owners of that artwork do not have the copyright or rights to reproduce the image.

Terms & Conditions:

By ordering any of these products, you agree to be bound by these terms & conditions.

By placing an order, you warrant that you are at least 18 years old or have parents’ permission.

Shipping costs and payment fees are recognised before purchase.

Note that all custom taxes are a responsibility of the customer.

Commissions may be recorded, documented and posted on my website & social media sites.